Please email us at lacimaeslaserworks@gmail.com with any questions or concerns. Do not message Josh directly as he isn’t involved with day-to-day operations. REMINDER: All orders that include custom pets require a 10 business day (M-F) processing time + shipping. All other products are currently shipping on a 4 business day processing timeline. Please plan ahead to ensure your have what your need by event dates. We are not responsible for ensuring you have product if your order is placed outside of the above parameters. We do understand that sometimes things fall through the cracks and have created an “Expedited Order” option product that you can add to your order. We will then reach out and do our best to ensure you have what you need by your event date. This is not intended to circumvent the ordering process—so please don’t use this service negligently. It is only there for urgent situations. Cheers!